Frequently asked questions

You can call or WhatsApp us on +234 903 339 0778. We are open Monday to Saturday, 9am to 8pm.

We are at B1, Cherubmall, KM 18 Lekki-Epe Expressway, opposite Alpha Beach Junction, Lekki Peninsula, Lagos.

Maucare Pharmacy was founded by Pharm. Omeke Nnenna Maureen, a licensed Nigerian pharmacist and Certified Immunizer and Vaccinator. Read more on our About page.

Browse or search for products, add them to your cart, then go to checkout. Enter your delivery details, choose your delivery area and pay securely. You will receive an order confirmation by email.

Yes. Message us on WhatsApp with the products you need and our team will help you complete your order.

Use the tracking link in your confirmation email, or log in to your account and open the order. You can also enter your order number on the Track Order page.

We deliver across Lagos. Delivery fees are based on your area and are shown at checkout before you pay. For locations outside Lagos, please contact us before ordering.

Delivery fees depend on your area in Lagos. Select your area at checkout to see the exact fee before you pay. See our Delivery page for the current zones and rates.

Orders within Lagos are usually delivered the same day or the next day, depending on when the order is placed and your location. We will contact you if there is any delay.

Yes. Maucare Pharmacy is a registered pharmacy and we only stock genuine products sourced from licensed manufacturers and distributors.

Products listed on the website are reviewed regularly by our team. If you notice anything that looks incorrect, please let us know.

Use the search bar at the top of the page to search by product name, brand or category. If you cannot find what you need, contact us and we will help.

Yes. Use the “Ask about this product” button on any product page to message us on WhatsApp, or book a consultation through the website.

Some medicines are prescription-only and are dispensed only after a pharmacist has reviewed a valid prescription. Products that require a prescription are marked on the product page.

Payments are processed securely through Paystack. You can pay with your debit card, bank transfer or USSD. We do not store your card details.

Yes. Payment is handled by Paystack, a PCI-DSS compliant payment provider, and this website uses HTTPS encryption throughout.

Because of the nature of pharmaceutical products, returns are handled case by case. If you received a wrong, damaged or expired item, contact us within 24 hours of delivery and we will resolve it.